ISON outbound mobility campaign dashboard
Persistent dashboard combining 3CX dials, Freshdesk ticket dispositions, and Team Leader allocation lists for CX30 and CX90. Files are parsed in your browser; only non-PII aggregates and salted phone hashes are stored, so daily uploads accumulate and the report trends over time.
Data status
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Settings — upload & manage data
Drop the latest 3CX call log, Freshdesk export, and TL call list(s) (CSV or Excel). Parsing happens entirely in your browser — raw customer numbers never leave this page. Re-uploading the same day/week overwrites it, so numbers never double-count.
| Source | Day / week | Records | File | Uploaded by | When |
|---|
Dialed vs allocated: Allocated numbers is the TL list we were assigned to call. Unique dialed is every distinct number actually called — including manual dials, callbacks and numbers allocated in another week — so it can exceed the allocated total. Penetration (≤100%) measures how much of the allocated list we covered. Hover any tile marked ⓘ for its definition.
Conversion funnel
Trend over time
Dials · reached · completions by campaign
CX30 vs CX90 — key metrics (%)
CX30 — by period
CX90 — by period
Dials · answered · completions by agent
Ranked by dials. Bars are compared across agents, not over time — no (% change) label.