CX30 + CX90

ISON outbound mobility campaign dashboard

Persistent dashboard combining 3CX dials, Freshdesk ticket dispositions, and Team Leader allocation lists for CX30 and CX90. Files are parsed in your browser; only non-PII aggregates and salted phone hashes are stored, so daily uploads accumulate and the report trends over time.

Data status

Loading stored data…

Important: Calls and tickets do not share a call/ticket ID. Matching uses the cleaned phone number (hashed), then campaign, same day, same agent and timestamp proximity to rank confidence.

Filters

All dates · all campaigns · all agents

Granularity Period Campaign From To Agent

Settings — upload & manage data

Drop the latest 3CX call log, Freshdesk export, and TL call list(s) (CSV or Excel). Parsing happens entirely in your browser — raw customer numbers never leave this page. Re-uploading the same day/week overwrites it, so numbers never double-count.

3CX call log (.csv/.xlsx) Freshdesk export (.csv/.xlsx) TL call list — CX30/CX90 (.csv/.xlsx) ISON agent map (.xlsx)

Source	Day / week	Records	File	Uploaded by	When

Dialed vs allocated: Allocated numbers is the TL list we were assigned to call. Unique dialed is every distinct number actually called — including manual dials, callbacks and numbers allocated in another week — so it can exceed the allocated total. Penetration (≤100%) measures how much of the allocated list we covered. Hover any tile marked ⓘ for its definition.

ISON outbound mobility campaign dashboard

Data status

Filters

Settings — upload & manage data

Conversion funnel

Trend over time

Dials · reached · completions by campaign

CX30 vs CX90 — key metrics (%)

CX30 — by period

CX90 — by period

Dials · answered · completions by agent

Freshdesk outcomes (grouped)

Dials by hour of day

Dials by weekday